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Return & Exchange Policy
For purchases from The Zoki
1. Exchanges
We only offer exchanges for defective products. To qualify:
- Report the defect within 3 days of delivery.
- Item must be unused, in its original packaging, and in resellable condition.
To initiate an exchange, contact our support team with your order details and photos of the defect:
2. Non-Exchangeable Items
Custom-made products and clearance items are not eligible for exchange.
3. Damaged or Defective Items
If you receive a damaged or defective item, notify us within 3 days of delivery to request an exchange. We will replace the item at no additional cost once the defect is confirmed.
4. Return Shipping
Customers are initially responsible for return shipping costs for items suspected to be defective. If the item is confirmed defective or there was an error on our part, we will cover the shipping costs for the replacement.
Need help? Contact our support:
Phone: +91 99717 86344
Note: This policy applies only to purchases made through The Zoki. For third-party sellers or marketplaces, please review their specific return/exchange policies.
